Ensure you have the latest app from the play store or app store: https://caremonitor.app
Logout from the CareMonitor app, completely close it and Sign in again.
If the issue persists please delete the app from the phone and install it again through the play store or app store.
Be sure to check out other helpful articles related to the CareMonitor app here: https://help.caremonitor.com.au/en/collections/2554503-patients
If you need further assistance, please contact our support team: